Shipping Policy

SHIPPING POLICY

OVERVIEW
This Shipping Policy applies to all orders placed with Abdullah Care, operating under the brand name Nordwood, via www.nordwood-kolekcja.com. We aim to process and deliver your order as quickly and efficiently as possible.

1. ORDER PROCESSING TIME
All orders are processed within 24–48 hours (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with shipping details.

Please note that during peak periods (such as holidays or sales), processing times may be slightly extended.

2. DELIVERY TIME
After processing, estimated delivery times are:

  • Europe: 5–7 business days
  • International (outside Europe): 5–10 business days

Delivery times are estimates and may vary depending on your location and external factors.

3. SHIPPING COSTS
Shipping costs are calculated at checkout unless stated otherwise (e.g., free shipping promotions).

4. TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

5. DELAYS
While we do our best to ensure timely delivery, delays may occur due to:

  • High shipping volumes
  • Customs processing (for international orders)
  • Carrier issues outside our control

We are not responsible for delays caused by third-party shipping carriers.

6. CUSTOMS, DUTIES & TAXES
For orders shipped outside the European Union, your order may be subject to import duties and taxes.

These charges are the responsibility of the customer and are not included in the product or shipping price.

7. INCORRECT ADDRESS
Please ensure that your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. LOST OR STOLEN PACKAGES
If your package is marked as delivered but you have not received it, please contact the shipping carrier first.

If you still need assistance, you can contact us at info@nordwood-kolekcja.com, and we will do our best to help.

9. CONTACT INFORMATION

Company Name: Abdullah Care
Brand Name: Nordwood
Website: www.nordwood-kolekcja.com
Email: info@nordwood-kolekcja.com
KvK Number: 86006932
Address: Du Meelaan 267, 2722ZT Zoetermeer, The Netherlands